Privacy Policy

Information We Collect

Information you provide: name, phone number, email address, service area, preferred consultation time, and any details you share about the care your loved one needs when you submit a form, call us, or book a consultation.

Information collected automatically: IP address, browser type, device type, pages viewed, and referring links, gathered through cookies and similar analytics technologies to help us improve the website.

How We Use Your Information

We use your information to respond to inquiries, schedule and deliver free consultations, coordinate and provide care services, send service-related communications, meet legal and regulatory obligations, and improve our website and services.

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

Protected Health Information (HIPAA)

Any health information you share with us in connection with care services is treated as confidential and handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable Maryland law. Access is limited to staff and caregivers who need it to provide or coordinate your care.

Website forms should not be used to transmit detailed medical records. Please share sensitive clinical details by phone or during your consultation.

Sharing of Information

We may share information with caregivers assigned to your care, with service providers who support our operations (such as scheduling, hosting, and communications vendors) under confidentiality obligations, and where required by law, court order, or to protect the safety of a client or the public.

Cookies and Analytics

Our website uses cookies and analytics scripts to understand how visitors use the site. You can disable cookies in your browser settings; some parts of the site may not function as intended if you do.

Data Retention and Security

We retain personal and health information only as long as needed to provide services and to meet legal, regulatory, and record-keeping requirements. We use administrative, technical, and physical safeguards to protect your information, though no method of transmission over the internet is completely secure.

Your Choices and Rights

You may request access to, correction of, or deletion of the personal information we hold about you, and you may opt out of non-essential communications at any time. Contact us using the details below and we will respond promptly.

Children's Privacy

Where we provide care for children and adolescents, information is collected from and shared with a parent or legal guardian. We do not knowingly collect personal information directly from children through this website.

Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new effective date.